Before you begin
Begin with the correct workspace URL and intended contact identity.
Recommended workflow
Check active/login status and the available password-reset flow. Record the visible error and time for support.
Verify the result
Confirm the intended client, workspace and access scope. Menu labels can vary with the installed modules and their version.
Important
Do not ask a client to disclose their password in an email or public support article.
When you need help
Share the workspace address, module name, approximate time and a redacted screenshot. Do not share passwords, access tokens or client documents in a public support channel.
Need help with this workflow?
Include the article title and your installed module when contacting the team. Please redact confidential details.
Contact the team