Before you begin
Client status and contact-login status can be linked by an installed cascade module.
Recommended workflow
After deactivation, inspect the affected contact login settings and test the intended restriction. Review manually when cascade support is unavailable.
Verify the result
Confirm the intended client, workspace and access scope. Menu labels can vary with the installed modules and their version.
Important
Reactivation may require a deliberate review rather than automatically reopening every contact account.
When you need help
Share the workspace address, module name, approximate time and a redacted screenshot. Do not share passwords, access tokens or client documents in a public support channel.
Need help with this workflow?
Include the article title and your installed module when contacting the team. Please redact confidential details.
Contact the team